Privacy Policy
Last updated: 6 August 2026
Scalix World Pvt Ltd and Energy FW Ltd ("Scalix") are committed to protecting your privacy.
Data We Collect
- Account information (email, name) - Usage data (API calls, resource consumption for billing) - Technical data (IP address for country detection, browser type)
How We Use Data
- Provide and improve our services - Bill you accurately - Comply with legal obligations (GDPR, India DPDP Act)
Legal Bases for Processing (GDPR / UK GDPR)
We process personal data on these bases: performance of our contract with you (to provide and bill for the service); our legitimate interests (to secure, operate, and improve the service and prevent abuse); compliance with legal obligations (tax, accounting, and regulatory records); and your consent where required. You may withdraw consent at any time without affecting prior processing.
Data Storage & Retention
Your application data is hosted on dedicated infrastructure in the EU (Hetzner). Additional regions are planned. Account and billing data is stored in our primary infrastructure. We retain account and billing records for as long as your account is active and thereafter only as required by law (e.g. tax/accounting retention periods). When you delete data, it is removed from live systems promptly; residual copies in our encrypted backups age out on a rolling backup schedule.
International Transfers
Scalix's operating entities are in India and the UK, so account and support data may be accessed from those jurisdictions; your application data remains hosted in the EU. Where personal data is transferred outside the UK/EU, we rely on appropriate safeguards — the UK International Data Transfer Agreement (IDTA) / EU Standard Contractual Clauses (SCCs) with our processors — to protect it.
Your Rights
Under GDPR/UK GDPR and the India DPDP Act, you have the right to access your data, correct inaccuracies, delete your data, export your data, restrict or object to processing, and withdraw consent. To exercise any right, email data@scalix.world; we respond within the timeframe required by law (generally one month). You may also complain to a supervisory authority: in the UK, the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (ico.org.uk); in the EU, your local data protection authority; in India, the Data Protection Board of India.
Third Parties
We use Stripe (payments outside India), Razorpay (payments in India), Hetzner (EU infrastructure and encrypted backups), AWS (authoritative DNS secondaries — zone data only), and our email provider (correspondence and transactional email). Scalix AI inference runs on Scalix-operated infrastructure and uses no third-party inference provider. The full sub-processor list is published at scalix.world/subprocessors. We do not sell your data.
AI Inference & Your Data
When you use Scalix AI, your prompts and inputs are processed only to generate the response you requested, on Scalix-operated infrastructure. If you supply your own provider key (BYOK), your inputs go to that provider under your own terms with them. In every case, we do not use your prompts, inputs, or outputs to train models, and we do not sell them.
Cookies & Similar Technologies
We use only strictly necessary cookies and similar technologies. Specifically: the console stores your authentication session in your browser's local storage, and a temporary state value is used during OAuth sign-in to prevent CSRF. This website (scalix.world) sets no cookies. We use no advertising, analytics, or cross-site tracking cookies, and we do not respond to third-party tracking — which is why you do not see a cookie consent banner: none is required for strictly necessary technologies. If we ever introduce non-essential cookies, we will ask for your consent first.
Grievance Redressal (India)
Under the Digital Personal Data Protection Act, 2023 and applicable IT Rules, you may raise a privacy grievance with our Grievance Officer. Name: Kiran Ravi, Director. Email: grievance@scalix.world. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Contact
Data protection enquiries: data@scalix.world Scalix World Pvt Ltd, Kerala, India Energy FW Ltd, London, United Kingdom Full registered addresses are on our Contact page.