Refund & Cancellation Policy
Last updated: 17 June 2026
This policy applies to paid Scalix Cloud plans and prepaid credits. Your contracting entity depends on your region — Scalix World Pvt Ltd (India) or Energy FW Ltd (UK) — as set out in our Terms of Service, Section 11.
Subscriptions & Billing
Paid plans are billed monthly in advance; your plan price becomes your monthly credit pool. Optional overage (off by default) is billed in arrears up to a monthly spending cap that you set.
Cancellation
You may cancel at any time from the billing section of your console, or by emailing billing@scalix.world. Cancellation stops future renewals: your plan stays active until the end of the current billing period and is not renewed thereafter. We do not charge a cancellation fee.
Refunds
Scalix Cloud is a consumption-based digital service. Fees for service already provided, and credits already consumed, are non-refundable except where required by applicable law. We do not provide pro-rata refunds for the unused portion of a billing period after cancellation. If you were charged in error or experienced a billing fault, contact billing@scalix.world within 30 days of the charge; where a refund is approved it is issued to the original payment method.
Refund Processing Time (India)
For customers contracting with Scalix World Pvt Ltd, approved refunds are initiated to the original payment method within 5–7 business days. The time for funds to appear depends on your bank or card issuer.
Prepaid Credits
One-time prepaid credit top-ups are non-refundable once purchased and do not expire while your account remains active. The free-tier trial credit has no cash value and is non-refundable.
Consumer Cooling-Off (UK/EU)
Consumers in the UK and EU have a statutory 14-day right to cancel a purchase of digital services. By starting to use the paid service — which provides immediate access — you expressly request immediate performance and acknowledge that you lose this 14-day cancellation right once the service has been fully provided. This does not affect your other statutory rights.
Service Delivery & Access
Scalix Cloud is delivered electronically; there is no physical shipment. Access to paid features is provisioned immediately on successful payment — your API keys and console are available right away.
Contact
Billing & refunds: billing@scalix.world. Registered addresses and our Grievance Officer are on our Contact page.